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How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment

We accept the following forms of payment:
- PayPal

Shipping

  • Shipping Method : Parcel Service
  • Shipping Area : South Korea
  • Shipping Rate : When applying differential amount between purchase price and shipping fee: Shipping fee will be set according to total purchased price.
  • Delivery Time : 3 - 5 days
  • Please take into consideration that some products may take additional time for delivery and processing.

     

Returns & Exchanges

1. Changing Order and Cancellation

- Contact at hello@serendi-int.com before such market closes.

  No modification may be accepted after its market has been closed.


2. Refund or Return policy

1) General Refund or Return

- Please contact at hello@serendi-int.com within 3 days of delivered date in order for refund or return.
  Any item(s) which has been modified, used, or damaged by the customer will not be accepted for refund or return.

- Any transaction and/or delivering fee can be applied during the refund process.

- Refund or return will be processed within 2-3 business days once SERENDI MARKET received your return.
  (Returned item(s) MUST be returned in unopened, and original condition in order to be refunded.)

- Any transaction and/or delivering fee can be applied during the refund or return process.


2) Refund or Return due to any issue

- Doctor prescription or any reasonable document may be shared at hello@serendi-int.com within

  15 days of delivered date. Purchased item(s) must be returned to SERENDI MARKET location for its internal review.

- SERENDI MARKET will review your document and item(s) and then, return or refund can be applied.


3) Refund or Return of defective products items

- Picture, photo or other evidence of defective or damaged item(s) can be shared

  at hello@serendi-int.com within 3 days of delivered date.

- Refund or return will be processed within 2-3 business days once SERENDI MARKET received your return.


4) Refund or Return for no defective items

- Please contact at hello@serendi-int.com within 3 days of delivered date in order to request refund or return.
  Any item(s) which has been modified, used, or damaged by the customer will not be accepted for refund or return.

- Any transaction and/or delivering fee can be applied during the refund or return process.

- Refund or return will be processed within 2-3 business days once SERENDI MARKET received your return.
  (Returned item(s) MUST be returned in new and original condition in order to be refunded.)

           

Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.

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